Mylen Recruitment - Specialists in Technical Recruitment
Export and Through-life Support Officer
Job ID - J008005
Project Management
Salary - Negotiable
Export and Through-life Support Officer

Provide dedicated Export and Through-life Support to Airbus Secure Communications projects in either a leading or assistant capacity.
Key Responsibilities:

To maintain productive internal/external relationships with Export and non-Skynet Core customers to assist in the generation of technical & commercial proposals to address their spares, repairs & technical support requirements.

Act as a customer representative/POC for Export and PAN Service Spares/Systems sold whilst under the Warranty Period - 12 / 24 months.

Generate & deliver Cost and Forecast Reporting on a monthly basis for inclusion into the Infrastructure Management MPR.

Provide Ad-hoc reports on spares & repair activity to the respective Export Programme managers within the requested timescales & in an agreed format

Generate & process invoices utilising customer websites (where required) to facilitate invoicing, delivery & payment for assigned repair and spare projects.

Ensure proposals generated align with internal/external customer's requirements.

Support the Through Life Support and PDS Manager and Head of Sustainability in the improvement of Export Support processes and sustainability strategy.

Identify cross-project savings and optimisations throughout all Export repair and spare projects.

Liaise with key stakeholder suppliers and customers in order to overcome sustainability and obsolescence issues

Liaise across Airbus Sites with key stakeholders for non-core bids and projects within the PAN environment.

Ensure a highly effective customer service culture is implemented, including:

Satisfying customer requirements.
Ensuring a professional code of conduct with customers.
Effective resolution of customer complaints.
Fulfilling all promises made to customers.
Co-ordinate customer feedback responses for all maintenance and support activity on a project basis.

Support, where required, fellow team members with bid management activity including the generation of business cases.

Cross functional team working and interfaces required:

Business winning and service for warranty support inputs to new project support bids.
Project managers for Repair status inputs to projects.
Engineering for warranty input to designs and resolution of supportability issues.
Commercial and Finance for cost control.
Import Export.
PSM for Repairs and Planning.

Competences Required:

Perform a Realistic Pricing. Knows how to perform a realistic pricing of development effort and associated risk, considering lessons learned out of prior programmes/project.

Manage/Fulfil Customers Expectations. Ability to develop positive and long-term relationships with internal & external customers, regarding the customers' expectations.

Customer Expectations & Needs. Knows customers and key contacts, including their business models & operations, major challenges and the resulting expectations and needs. Actively listens to clarify the expectations and needs of the customers. Provides precise information to respond to customer needs and requirements. Measures and monitors customer satisfaction, assess customer requests using different methods and responding promptly and constructively to feedback from the customer.

Customer Services Awareness. Understand and anticipate customer's requests. Provide services that best fit their needs and expectations.

Customers Business & Operations. Knowledge of customers business & operations, own engineering and relevant technical documentation. Understand the impact of solution operation in term of operating cost, safe operation of the solution.

Make/Implement Decision & Orientation. Ability to make timely decision assessing related risks. Monitor and control that decisions are implemented in due time and their impacts properly monitored, for internal/external activities

Cross-functional team working. Building and developing effective cross-functional team working. Working successfully with others through flexible and adaptable work styles.

Communication Skills. Knowledge of effective communication techniques in order to deliver outstanding performance through: (a) assessment of target audiences involved; (b) translation of issues at stake into tailored messages and appropriate delivery; (c) effective face-to-face presentation with regards to rhetoric, body language, voice & diction, presentation Material. - active listening, checking understanding and giving feedback - delivery of written messages that are accurate, brief, clear and appropriate.

Manage Authorities & Customer Relationship. Ability to prepare, hold & chair meetings, achieve set objectives for the meeting, managing priorities, issues and conflicts within a multi cultural environment.

Mylen Recruitment Ltd (part of the Doyen Group of companies) is a recruitment agency specialising in Aerospace, Automotive, Aviation, Design, Mechanical, Electronic, Production, IT and Software, Engineering.
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Job Type - Contract
Contact - Alf Mills